Our postmortems have three sections. Prevention, detection, and mitigation. They all matter.
Shit happens. People ship bugs. People fat-finger commands. An engineering team’s responsibility doesn’t stop there. It also needs to quickly activate responders who know what to do and have the tools & access to fix it. Sometimes the conditions that created the issue are within acceptable bounds; the real need for reform is in why it took so long to fix.
Shit happens. People ship bugs. People fat-finger commands. An engineering team’s responsibility doesn’t stop there. It also needs to quickly activate responders who know what to do and have the tools & access to fix it. Sometimes the conditions that created the issue are within acceptable bounds; the real need for reform is in why it took so long to fix.