It's still the fastest/only way to receive customer support for a lot of place. It's very sad but it's the truth.
The last time an airline screwed up and refused to fix their mistake the employee at the booth lowered her voice and said "Do you have twitter? You might try complaining there, they don't like it when people complain on twitter" which was just the most depressing thing to hear.
The last time an airline screwed up and refused to fix their mistake the employee at the booth lowered her voice and said "Do you have twitter? You might try complaining there, they don't like it when people complain on twitter" which was just the most depressing thing to hear.