Customers buying a product, being told it that might burn your house down and then being told you're not eligible for recall because you don't live in a very specific part of the world is not worth getting worked up about?
> Customers buying a product, being told it that might burn your house down and then being told you're not eligible for recall because you don't live in a very specific part of the world is not worth getting worked up about?
Yes, correct. Let's look at the facts.
- Anker states this is a US model.
- They sold about 1.2 million units of this model.
- Of those units, a reported 19 units have caught fire.
- If my math is correct, that equates to 0.00001% of the units sold.
- This is a USB battery, not a pacemaker. If you have grave concerns, stop using it until Anker swaps it out.
- It cost me $25 over 6 years ago.
That said, I have one of the affected units and called the Anker number in the recall notice. While I was on call with Anker, I asked them if people outside the US could swap them and their answer boiled down to "Probably, but you may need to pay extra for shipping."
Do you have one of these units? Did you contact Anker and were told "no"?
Customers buying a product, being told it that might burn your house down and then being told you're not eligible for recall because you don't live in a very specific part of the world is not worth getting worked up about?