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But the emails weren't classified. That was part of the problem, but that does stop it being a crime.

The EU can't get involved fast enough. The Digital Markets Act should prevent Google from inserting themselves into the process of downloading apps from third parties.

I think this is a pretty poor reading of the market. Everyone has a phone. An increasing segment now has little access to desktop or laptop computing. I know I hate that I have to pick up my laptop to do relatively small tasks that I'm halfway through on my phone.

Offering a dockable screen/keyboard/mouse, using the phone battery/compute/storage seems like it would be trivial for Apple.

Obviously cannibalises laptop or tablet sales, but that's not the market's disinterest.


>An increasing segment now has little access to desktop or laptop computing.

source? or are we just going off vibes here?


https://www.pewresearch.org/internet/fact-sheet/mobile/

15% and increasing quickly. That’s nearly 1 in 5.


In the UK I've seen lots of "first bet: win or your money back", or "make another bet free" sign-up deals. They're poorly disguised dopamine sharks.

Well aside the organised criminal element that goes hand-in-hand with legal gambling, it destroys people's ability to make rational choices.

But yes, I'm also lucky enough to have never won.


I won nearly a grand on one of these. Pretty blindly. I came out on top after a year of using the platform but not by much. It's definitely predatory. I'm fine with it being legal as with drugs it's going to happen either way but the promotions should go.


I think —as with drugs— if we are going to allow it, it should be taxed enough to provide cessation services, counselling, rehab to anyone who needs it.

Even then it's hard to ignore that both these things destroy people with precious little informed consent. If you're the sort of person who gets hooked, you're stuffed.


But these are [often] thousand dollar appliances. "Capacitive buttons are cheaper" shouldn't be a factor.

It's hard to understand why companies can't build things to last, use real buttons, provide parts for servicing at cost, add local APIs for anything "smart", forgo any secondary income streams (eg screens showing ads), and still make a profit.


It's not just the buttons themselves (in a capacitive-vs-mechanical sense) -- it's also warranty services.

When the electronicals are bottled up behind a sheet of glass or Perspex or whatever, then: They tend to last longer because their operating environment becomes less hazardous to them.

Exact hourly rates vary too much to write about specifics, but whatever they are: Sending a tech out to look at a thing costs real money (in the ballpark of hundreds of dollars, not dozens) that really bites into profit margin of any individual unit sale.

It bites into the margin even if the root problem is that the owner's roommate's friend pissed into the control panel with a head full of acid. They'll still be paying someone to physically go out and make that determination.

So if mush-buttons generate fewer service calls than push-buttons do, then: It's a big advantage to a manufacturer.

So... I think it's quite easy to understand how we got to where we are: Fewer moving parts + better environmental isolation for those parts = less after-sale risk.

(I don't necessarily like it, but there's lots of other things in the world that make good financial sense at the manufacturing level that I'm also not fond of. I can accept this reality without also pretending that it can't make sense for someone, somewhere.

Good answers? Speed Queen, for one, still makes good washers with real knobs and real buttons, for the consumer who favors these features.

Just add a smart plug or current monitoring and an iteration of Home Assistant or whatever running on a sleepy little Raspberry Pi or a VM/container or something to detect and notify soon after the wash is done. End-of-cycle detection is really all that is ever needed for smarts anyway. And that may sound convoluted, but these are smarts that you control yourself and are about as open-source as anyone may wish them to be.

(I don't want an appliance that I hope to last for 20 years or more to be connected to any networks at all: "Wake up, babe; new rootkit just dropped and our clothes washer is fucked" isn't a meme that I want to live through, even if it does have a nice API running on a stack that was last updated in [checks calendar] 2005.))


> End-of-cycle detection is really all that is ever needed for smarts anyway

To me that would be the least interesting part about a smart washing machine. Like when I start it, I can already see when it's going to be done. The part I'm really interested in is preloading and autostart it at a given time. Guess it's usecase related what one considers "needed for smarts"


So put a smart plug on a dumb Speed Queen, preset the knob and the buttons, and have it turn on at the time you wish.

Are there any other automation scenarios that you wish to address?


That would be quiet enough for me. Unfortunately my current model requires turning the temp wheel to "wake up" after power was off. Others require pressing a "Start" button twice within a very specific interval or that kind of shenanigans. Guess I'll look into the speed queen brand.

Because the goal isn't to turn a profit, it's to turn the most profit.

Your user experience does not matter a bit to them. If you don't buy again, they don't care. That's invisible cost.

Everyone is doing data analytics and metric-driven product development. Opportunity cannot be measured, so it's as if it doesn't exist.

Yes, in the long run, this is self destructive.


> "Capacitive buttons are cheaper" shouldn't be a factor.

"Capacitive buttons" are implemented and tested together with the software. Real buttons need a PCB and maybe some wires and connectors which must be assembled, tested, reliability tested (aging, vibrations). It _is_ more expensive.


I'm not questioning whether or not capacitive buttons are cheaper, I just don't believe they make the difference between profit and loss.

How many more sacrifices must consumers make to increase margins?


But tt's not just the buttons -- it's also the motorized knob, sensors, and control logic.

A board with model-specific software and some garden-variety relays is cheaper to copy than model-specific motorized knobs are.

And it's not the singular key to profit, and I don't think that anyone ever said that it is. It's just a part that we can see, and touch.

There's other things that modernization helps with, too.

For instance: Variable-speed motor drives, with a computer brain to drive them (which we already have in the BOM once we abandon the motorized knob).

These can improve electrical efficiency (reducing motor size and cost), and deliver power more smoothly (reducing transmission size and cost).

That's real copper and real iron that is saved by using electronic controls.

(I can do washing machines all week.)


> It's hard to understand why companies can't build things to last, use real buttons, provide parts for servicing at cost, add local APIs for anything "smart", forgo any secondary income streams (eg screens showing ads), and still make a profit.

It isn't that hard to understand. They can. They just choose not to, because success isn't defined by profits anymore. It's now defined by profit growth. The only ethical way to achieve that is to capture more market through relentless innovation and diversification. But that's impractical in a large corporation due to creeping inefficiency - it's a negative feedback loop. So they try the alternatives like:

a. seek rent on products they've already sold, even if there's no reason for it to be under a subscription (eg: heated car seats),

b. deliberately shortening the life of products (planned obsolescence), so that the consumer is forced to upgrade frequently

c. kill the concept of repair and reuse, forcing the consumer to spend even more frequently

d. sell your attention or data to interested third parties (ads)

e. gatekeep advanced or sometimes even basic access to your devices behind a paywall

f. and more.

Remember how HP's CEO said that those customers who don't take their subscription services are 'bad investments'? That's their attitude towards consumers now. We're no longer their esteemed customers. We're just cash cows for them to squeeze ever more tightly for our every last penny and drops of blood.

To summarize all the above in two words - 'insatiable greed'. But what worries me is how far they'll take it. What next? Washing machines that will hold your clothes hostage until you wire them a service fee? Lock you out of your home amenities like AC and power supply if they think yourey a racist? (This has happened already.) Robotic vacuum cleaners that follow you around and record you to recommend the number of contraceptives you should stock at home? Or mandatory heated toilet seats that will test your body wastes so that medical insurance companies can decide your premium?


An even bigger underlying problem is that people keep buying into and buying all this garbage, instead of rejecting it en masse through purchases of older, second-hand products or new products among the brands (admittedly less and less out there) that don't do these kinds of things.

Neither choice is exceptionally hard, but a vast percentage of the consumer market just keeps subjecting itself to being treated like this even when alternatives exist.

I've managed to live more than 20 years as an adult in his own home without ever buying a brain-fuckingly hostile consumer product for my home. It's truly not hard to do, or even expensive.

Companies may not care about individual consumers who don't buy again, but only as long as there aren't enough of them to harm your bottom line. Once that changes, they do start giving a shit, because you can't simply forever extract rent from a shrinking pool of people who still tolerate your shit and still grow, no matter how much you squeeze.


> It isn't that hard to understand. They can.

What's hard to to understand is how we allow them. How the market hasn't seen an opening; why someone else hasn't started making machines to fill these niches.

There are so many pro-consumer ideas (I've only listed a few) that a company could seize upon to market themselves. And unlike pocket consumer-electronics, there's little barrier to entry. You don't need to reinvent anything (quite the opposite).


There's the dampening effect of private equity and reputation arbitrage to consider. If you build a company around steadfast refusal to profitmaxx, potential acquirers who are willing to apply these techniques can financially engineer their way to offering you a very, very, very tempting price for it. Your personal convictions will need to be proof against extremely strong financial motivation; and if you have partners or creditors, they'll need to share the same tenacity.

It still does seem like it should be more visible, though. I'm not sure how many good examples there are, if any, of new companies growing to an appreciable size from explicit repudiation of these practices only to then eventually be acquired and gutted. Maybe people who think like this just don't start companies.


You're quite right there. I've wondered those myself. Here are some theories.

> What's hard to to understand is how we allow them.

I think that this has to do with two factors - motivation and organization. Ordinary people are not motivated enough to seek long term affordability and market health. They are easily tempted by anything convenient and cheap (in the short term). That's how big chains and big online shops were able to out-compete brick and mortar and mom and pop shops. Once the competition is gone, the big shops show their true colors and hold the market hostage to extract as much revenue as possible. BigCos can do this because they're motivated strongly by the promise of great profits to seek long term strategies like this (as delayed gratification). Meanwhile the consumers make short term gains and accumulate massive long term losses!

The second factor is organization. Consumers hardly ever organize to make a concerted effort to force the hand of big companies. For example, let's assume that someone is marketing a simple, good quality and long-lasting washing machine. The only catch is that it's pricier than the other 'smart washing machines' because of the lower scale of production. Assume that the people organized together and decided to buy only that washing machine or any other that competes with it on merits (but not the price). The new washing machine will eventually become cheaper and better because they can now increase the production capacity as profits roll in. Meanwhile, the other companies will be forced to make their offerings cheaper and remove any offending 'features' if they want to sell any of it. And when they do, it will restore the market competition and drive the market further in favor of the consumers. This is what we want.

However, what happens is exactly the opposite of the above. Someone introduces a smart washing machine into a market full of regular dumb washing machines. They make it cheaper by collaborating with other companies - like recording and selling user data to third parties. Since the consumers are not organized, a sizable portion of the population will start choosing it. That population doesn't have to be the majority. It needs to be just big enough for other manufacturers to notice the slump in their sales. Even if malpractice in the product is obvious, they'll choose to sacrifice their privacy for the short term savings with some justification like 'I don't have anything to hide'. What happens next is well known. Other companies notice the loss of sales and are forced to follow suite. At some point, even the consumers who were never willing to compromise will be left without any choice. This is a repeating story with a lot of products. But one where this is very egregiously obvious is the smart TV market.

Meanwhile, the big companies actually organize to drive the market in that direction - again motivated by profits. One well known example of this is the 'Geneva Cartel' where manufactures banded together to mandate planned obsolescence of electric bulbs. Another example is the US telecom industry. Those companies would have preferred to create a monopoly first and then do this. However due to the anti-monopoly laws, they're motivated to organize together as co-monopolies instead. To this end, even the billionaires that own these rival multinational giants maintain an exclusive and secretive social club where they conduct all these scheming. They behave exactly like those old royal families and modern crime syndicate families to protect their privileged position in society.

> How the market hasn't seen an opening; why someone else hasn't started making machines to fill these niches.

> There are so many pro-consumer ideas (I've only listed a few) that a company could seize upon to market themselves. And unlike pocket consumer-electronics, there's little barrier to entry. You don't need to reinvent anything (quite the opposite).

I think the above explanation answers these questions too. The final point is that the larger consumer community lacks the long-term strategic planning that involves sacrificing short term savings, and the ability to unite for a common cause. The much smaller business community uses these same skills effectively against the consumers to consolidate wealth as much as possible. This weakness of the consumer community is clearly evident even on HN. Despite being a technical community, a few here would rather argue that privacy is not important to them, than unite with everyone and use their weight to push the market in the opposite direction.

The above situation is not a lost cause though. People have united together to achieve much harder goals. What's needed is a solid motivation. And in this situation, that motivation can come from the awareness of the class war and the exploitation they're subjected to under it. That needs a lot of public campaigns. It needn't start big outright. It can start with token signs of protest and gradually build up mass and momentum from there as the people take notice. We already have such a campaign in progress right now - the clippy propic campaign that Louis Rossmann kicked off. We need more people to take similar initiatives.


> To summarize all the above in two words - 'insatiable greed'. But what worries me is how far they'll take it.

Neo feudalism. They’ve laid it out quite explicitly several times in the last few years


No because the IRA generally called in warnings. In both the 90s Manchester bombings there, people had 75-90 minutes to evacuate, they moved ~80,000 people each time and saw no fatalities. The warning for Warrington wasn't as effective.

Terror was the aim, not death.


Software ecosystems create communities and give developers a voice.

It's okay to care about the health of the community. To worry about the voices promoted.


I agree up to a point, I find nauseating the idea that somebody digged so deep into a person where the most likely explanation is that the goal is to generate outrage with every of their statement (doesn't matter what's the reason). Even social media websites realized that's the way to get traction.

Now if the problem shows up during a professional interaction in work on open source software, causing damage to somebody, I see the point in raising complaints, but that would be a very explicit problem. And even in that case, just fork Rails, they did that with Elm because of poor management, they didn't ask to remove the author of Elm from Elm, they just forked.


> digged so deep into a person

They literally just read his blog.


It doesn't require any amount of digging to learn about DHH's opinions. He writes, tweets, speaks about them. He's an influential voice in the Ruby and Rails communities and any regular participants are likely to hear about him


Do they? More than the property rights of British Londoners to have sold their part of their homeland to someone with enough money? Even foreigners?

We're talking about a small part of the country that's disproportionately expensive that has tried to attract those with money and the side effect of this is natives have chosen to sell up. There might be too much immigration, there might be too much external competition driving house prices up, but I think it's weird to talk about native rights. None of us is truly native here.


9 months residency. They seem like very different products to me.


We're a bit light on detail here but it's worrying that it's 2025 and Google isn't flagging "looks like" @google.com messages.

I'm assuming this is a dirty unicode hack and not something worse: no DKIM or an actually compromised sender.

The whole thing stinks.


I never considered Unicode domain names a good idea. Looking at it today, it appears that the only people who use Unicode in domains are scammers and criminals.

Thanks ICANN!


I can't believe he omitted that detail. How did they appear to send an email from a google domain? This is especially puzzling given that he says he works in security.


Looks like the attacker set "[email protected]" as expeditor name, so that's what showed on the author's phone, that's it.


Which should trigger every automated alarm bell, as well as SPF/DKIM checks. Which is where this falls apart slightly because in my experience, Gmail is pretty alert about flagging basic things like this.

The headers uploaded are the report email being sent to Google, not the original incoming email. We still don't know how this was spoofed.


I just put it into subject and that's how it looks like in my inbox

https://imgur.com/a/Ki2cciH

minimal efforts, won't pass any scrutinity but someone panicking might miss it.

Thanks OP for the thread, very enlightening.


The screenshot in TFA shows the subject was "Recent Case Status" and the sender was Google <[email protected]>. This wasn't as simple as a dodgy subject.

I wonder how many people would fall for that though.


What exactly is "expeditor name"?


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