>Killing things that are low profit margins, under some misguided Pareto Principle approach. Sometimes these things are loss leaders designed to pull customers for other products.
Related: Focusing on a single product when your customers rely on you for a suite. As I like to put it 'Being able to talk to the whole story'. Particularly relevant for MSPs - I once worked for one that went HARD on 'cloud first' to the point they stopped talking to clients about anything else.
Great, except all those clients lost interest real quick and switched to other providers who would talk to them 'about their whole story'.
The short sightedness of this is astounding - For many of those ex clients today, cloud is no longer 5 or 10% of their story, and we would have been able to continue selling to them all the way to their current adoption rates (50%+), IF we had taken them on the journey instead of refusing to talk to them about anything else.
Related: Focusing on a single product when your customers rely on you for a suite. As I like to put it 'Being able to talk to the whole story'. Particularly relevant for MSPs - I once worked for one that went HARD on 'cloud first' to the point they stopped talking to clients about anything else.
Great, except all those clients lost interest real quick and switched to other providers who would talk to them 'about their whole story'.
The short sightedness of this is astounding - For many of those ex clients today, cloud is no longer 5 or 10% of their story, and we would have been able to continue selling to them all the way to their current adoption rates (50%+), IF we had taken them on the journey instead of refusing to talk to them about anything else.