User experience is why I avoid Uber. I've only used ride hailing services at airports, and Uber drivers tended to be very aggressive on the roads compared to Lyft or regular cab drivers. I had one driver miss an exit on a freeway, and then proceed to REVERSE on the freeway to get back to the exit. That about sealed it for me with Uber.
Yes, I hate that about Uber and Lyft drivers but I don't blame the company for it. It's the passengers. They could rate these aggressive drivers one star. It will correct driver behavior.
Uber has a maximum driver count in most cities. In many places if you get below a 5 from multiple riders, you get cut. In Seattle, this meant a lot of them switched to Lyft exclusively after Uber dropped them. Lyft drivers in Seattle were terrible. One didn't stop for an ambulance. Another cut off several cars in an intersection.
I still prefer Lyft and haven't had big problems in other cities. But it's worth mentioning.
User experience is why I avoid Uber. I've only used ride hailing services at airports, and Uber drivers tended to be very aggressive on the roads compared to Lyft or regular cab drivers. I had one driver miss an exit on a freeway, and then proceed to REVERSE on the freeway to get back to the exit. That about sealed it for me with Uber.