The arrogance is unreal. Your difficulty communicating with your customers is not my problem. Keep it out of my website.

This is a perfect example of the culture problem at Comcast. You seem to have worked yourselves into believing that you're something other than a dumb pipeline. Now you feel entitled to stick your fingers into the content.

I suspect this mass-psychosis is coming from the top, and the need to move into higher-margin businesses. Keep your messages on xfinity.com.