> I expect the same employee in Hawaii fumbled the UI on their "time off request" for psychiatric counseling too.

That requires a paper form. The payroll system in the state has failed to be upgraded for some 20 years or so of promises. Staff are paid via checks which are sent direct to their banks because they can't even pay over the wire.

Here's a good article about it: http://khon2.com/2015/05/11/costly-consequences-of-outdated-...