Judging by the comments here, if anyone uses a service they expect a company to ...

Dylan16807 · on Jan 12, 2019

They're still supporting this device for now, so no complaints yet.

But when I buy a piece of hardware I absolutely expect it to work for at least ten years. When did that become unreasonable?

The base scenario is that it works standalone and it'll keep working for many years. If you choose to involve a server, then you have a responsibility to keep the server up for an extended period. If it's a legacy product then the number of users will continually drop and the cost to keep a couple servers up will be minuscule.

jhall1468 · on Jan 12, 2019

> But when I buy a piece of hardware I absolutely expect it to work for at least ten years.

Still rocking that iPhone 3G?

mattlondon · on Jan 12, 2019

It probably became unreasonable to expect decade-long support on something that costs $15-$20.

DanBC · on Jan 12, 2019

I have literally hundreds of things that cost $15 to $20, and many of those are over ten years old and still work fine.

Obviously they have a lifespan and the quality of cheap products can be quite poor, so there are items that broke and got thrown away.

But there's nothing that stopped working because the manf told me I couldn't use it any more.

Symbiote · on Jan 12, 2019

It's reasonable to expect it to function until normal wear-and-tear breaks it. After that, it's reasonable to expect it could be repaired at some cost.

However, it depends on a Google service — it won't work without a working Internet connection. This idea is fairly new for consumers.