I don't think I've ever formally studied exactly what it is... but I feel like I use this technique somewhat naturally. I'll couch things in terms where I'm stating what I think, but in a non-offensive way where I'm just conveying information.
I find a lot of phrases like "I'm not convinced that..." soften things in just the right way that people get a lot less defensive or aggressive.
I find a lot of phrases like "I'm not convinced that..." soften things in just the right way that people get a lot less defensive or aggressive.