I imagine it's intended for any use case in which you want to communicate with people outside your company via slack, but don't want to invite them into your org. I was responding to these comments:
>You customers are feeling like they can ask any question and get an answer in 1 minute, and if you dont answer them straight away then they are unhappy. Definitively not something I recommend
>Don’t blame the tool for mismanaged expectations.
So am I, "Don’t blame the tool for mismanaged expectations.". This is correct IMHO. Inviting customers in that expect support is setting their expectation that they'll get support in real time. I could think of potentially two of our customers that pay enough for us to consider this. The tool just needs to be used the correct way.
>You customers are feeling like they can ask any question and get an answer in 1 minute, and if you dont answer them straight away then they are unhappy. Definitively not something I recommend
>Don’t blame the tool for mismanaged expectations.