> ...or be prepared to be asked a layout change like twice a day, of course for free since it's just 5 seconds of clicking. ... otherwise they'll waste all your time rearranging the layout instead of concentrating on more important issues they're not aware of.
No joke: I've retired a product where this kind of support was a substantial enough issue to negate profitability when all other factors were taken into consideration.
This wasn't a project management issue (as other posters have suggested), but a problem with the commercial model of the product: fundamentally the pitch over-promised to a degree that the product couldn't be run profitably.
Beyond this it also damaged our ability to work on more profitable and strategic areas. Opportunity cost is harder to quantify but it was obviously still a factor in the decision to retire the product.
No joke: I've retired a product where this kind of support was a substantial enough issue to negate profitability when all other factors were taken into consideration.
This wasn't a project management issue (as other posters have suggested), but a problem with the commercial model of the product: fundamentally the pitch over-promised to a degree that the product couldn't be run profitably.
Beyond this it also damaged our ability to work on more profitable and strategic areas. Opportunity cost is harder to quantify but it was obviously still a factor in the decision to retire the product.