I think you missed the parent's "+ other related tools". My company uses Jira plus Confluence plus Bitbucket, which are each more or less shitty, but they are more or less interlinked. And that interlinking does actually add value. It doesn't matter whether Jira is inherently better or worse than anything else. It doesn't matter whether an isolated Jira installation could be replaced with something else. The network effect keeps us locked in as well.
I did not miss that portion. I wasn't addressing moving away from Jira. I was saying if you don't have a choice in tool, and you're unhappy, then the path forward is to make the experience less bad by getting someone (more experienced/outside your political structure) than your current team to help you.
Jira, Confluence, Bitbucket. By looking at their interfaces and how they are linked to each other technically, you would think they were made by different companies and hacked together after the fact.
We just moved away from Atlassian to JetBrain's YouTrack. Huuge improvement in usability, system administration, cost.
