I am working on SaaS solution in different area. We would LOVE to sell our approach to the problem but then you start getting big customers...
Guess what, each one of them wants this changed that different color, "tasks" should be named "todos" or whatever. Then everything has to have customization options because next customer contact changes mind and the other one is leaving company.
For now our sales reps do loads of configuration for those big customers, but yeah you have to have big bucks to have sales rep do config tailored for you.
I am working on SaaS solution in different area. We would LOVE to sell our approach to the problem but then you start getting big customers...
Guess what, each one of them wants this changed that different color, "tasks" should be named "todos" or whatever. Then everything has to have customization options because next customer contact changes mind and the other one is leaving company.
For now our sales reps do loads of configuration for those big customers, but yeah you have to have big bucks to have sales rep do config tailored for you.