Google Play Store takedown and appeals process is so embarrisingly bad and so easy to fix.
1) give people notice and the chance to respond in most cases before the takedown or put the app back up if an appeal is filed until the appeal is reviewed.
2) allow attachments on the appeals form. They only allow 1,000 characters, which is just not enough for most cases.
3) staff the team so you can reply within 48 hours. Currently, the average seems to be about 10 days.
4) Have a way to see the takedown reason I'm the developer portal. If you appeal, see the appeal was received and is in process.
None of these things take materially more resources from google. Some junior PM should be able to make this better, and it would save google a lot of antitrust concerns. Something like 1M a year would probably do it.
None of these things take materially more resources from google. Some junior PM should be able to make this better, and it would save google a lot of antitrust concerns. Something like 1M a year would probably do it.