Exposure therapy over years. I don’t think I’m done, so I’d say I’m still at it. But not how you think.

I was fortunate to have a major career change thrust upon me.. it was too good of an opportunity to pass up, so I took it. It required me to go from a passive customer-facing role to an active customer-facing role.

It was difficult, and I struggled early on, but I feel like I’m the type of person who can rise to a challenge. Usually that’s a technical challenge or something less personal, but I just kept tell myself that I was the type of person who can rise to any challenge and kept going.

When this career change presented itself, I had just had my first child, and I wanted to be better for him. I wanted to be a good role model.