All you say is true, except in consumer contracts.
Generally speaking b2b arbitration is faster, sometimes cheaper, less reputation damage, better judgements. Judges in arbitration are usually way more experienced.
Arbitration in consumer contracts usually benefits the company. Companies select biased arbitrators, because they have control over the selection of the arbitrator. There is no discovery or depositions. Less details.
Generally speaking b2b arbitration is faster, sometimes cheaper, less reputation damage, better judgements. Judges in arbitration are usually way more experienced.
Arbitration in consumer contracts usually benefits the company. Companies select biased arbitrators, because they have control over the selection of the arbitrator. There is no discovery or depositions. Less details.