Doesn't anyone learn anything. Youth is not an achievement. Experience is. Having to refer to a book, rather than good change management practices, highlights the madness of agile tosh, and ignorance in terms of capacity and performance management. It's also a data breach incident (denial of service, unavailability), I hope they reported this to the UK ICO, and each countries data protection regulator. Amateurish rubbish.
1: Yup.
2: Its the legal definition under the GDPR ( a European law, that applies to the US, via Privacy Shield). If you can't get to your data - you get the idea?
> The notification obligations under the GDPR are only triggered when there is a breach of personal data which is likely to result in a risk to the rights and freedoms of individuals.