I have several hundred EBay transactions over the last 15 years, probably 99 buys for every sale.
In the past few years, EBay has gotten very good at being pro-buyer (which is good for me). I can think of 2 transactions in the last 3 years that were “enough not as described” for me to bother to complain. In both instances, the sellers immediately offered something reasonable and we all moved on with our lives. (I think both sellers were clueless as to the defects, being high-volume churners of resold tech.)
It might be the case that EBay is more buyer friendly than Amazon at this point.
This reflects my experience as well. Same with Paypal. As a buyer when I have had issues, those issues have all been resolved to my satisfaction after going through the dispute process.
I dislike Paypal as a company and they do a lot of shitty things but the benefit to me using their services is tangible.
Honestly even sites like Aliexpress and Banggood have always resolved issues to my satisfaction once a dispute has been filed.
In the past few years, EBay has gotten very good at being pro-buyer (which is good for me). I can think of 2 transactions in the last 3 years that were “enough not as described” for me to bother to complain. In both instances, the sellers immediately offered something reasonable and we all moved on with our lives. (I think both sellers were clueless as to the defects, being high-volume churners of resold tech.)
It might be the case that EBay is more buyer friendly than Amazon at this point.