Our certified pre-owned GMC Acadia spent two months in the dealership. They needed a special tool to fix an emissions issue. GM said it would take 6 months to get the tool, so the dealership ordered one on eBay. They gave us a rental car the whole time, and even swapped it out for a premium trimmed GMC Terrain when we went on a family road trip.
The dealership had previously repaired the moon roof, and inadvertently damaged the headliner. So, while working on the emissions issue they replaced the whole headliner. The replacement is a little cheesier than from the factory, but good enough.
There's still an exterior rattle that they claimed they fixed 3 times now. At least they're trying. Last time I took it in, they removed several trim pieces and drove it around. I'm just going to have to track it down myself I guess.
I bought a new Mustang in 2010, and paid for the 5 year extended service plan. The hood paint corroded and the dealership repainted it, and gave me a rental car for the week. The hood has since corroded again and it's out of warranty now. I am mulling over splurging on a new paint job, with a classic Mustang racing stripe.
Buying the Mustang, I went to three dealerships. The first one, I got a test drive, and then the salesmen just walked away. I think he assumed I wasn't serious when I said I was buying a car that day. The second dealership, the salesman was super sleazy and pushy, and so I walked away. The third dealership, the salesman was really relaxed and professional. He asked if I was financing, and when I said no, he said he didn't like to waste time haggling and was happy just to move inventory. He offered me a price just $200 above the friends-and-family x-code price.
We got a car two weeks ago, the experience at the Acura dealership was pretty good (of course, we got presented the bullshit warranty stuff in the finance manager's room, but we were able to turn everything down for a couple of minutes and things were ok).
We also had a good time at a Toyota dealership, but any car buying with them had a $6290 markup....
Re. markdown, why should I? Also, what's sales documentation, is that something I should have received?
Given the state of the market, choosing between many cars wasn't an option, but outside of that, I care that the process is fast, there aren't sneaky charges, and the interaction is respectful. I prefer all my paperwork printed out, and that's what they did by default.
