tl;dr: Received LTT hoodie as a gift (the gift giver paid almost 2x the price due to shipping and import), the quality of materials is so bad that since trying it on, I haven't worn it since.

I used to like their videos because they seemed honest and somewhat transparent. But about a year ago I received a LTT branded hoodie (WAN hoodie) as a Christmas gift and I was seriously shocked but the quality. It's July now which means that is been more then half a year and I haven't worn it once since trying it.

The inside of the hoodie is extremely rough so much so that it could be unpleasant to the touch. The zipper is flipped, which means that you have to use the other hand to zip it, which here where the position of the zipper is basically standard is perceived as just basically wrong, at first I thought that maybe it was a manufacturing defect, but there seem to be many people that report a flipped zipper and when I was trying mine on quite a lot of lose threads were just falling out.

This was a real shock to me, especially because LTT always talks about how quality is important and how they won't release a product if it isn't good.

Sadly I can't return it, because it was a gift and I've been told that the import costs and shipping for the hoodie were almost the cost of the hoodie.

A quick note about zipper sides: customs are quite varied on this in different countries. From shipping cost I assume you live far away from canada, maybe it's just that your country has it the other way around?

You can't really fault ltt for that.

You're correct, I'm from Slovenia, Europe, which is basically on the other side of the planet. Regarding the zipper, you're correct, it's not a thing that people think would be different around the world and thus don't pay much attention to it when buying stuff on the internet.

To be fair, I think they are changing that or the focus on quality. Looking at their recent videos it looks like they constantly on the hunt for better manufacturers and even do their own testing like color-bleads washing.

You're right. Their adventures regarding the development of their screwdriver does give you hope that it might be good, like the tools used to be, where you bought them and they stayed with you for the rest of your life.

Have you considered just...contacting their support team? It's Linus Media Group, not Versace. They pride themselves on good customer service

I have considered it. But there are three problems that I encountered:

1. It was a gift, so it just feels wrong, which is of course completely subjective and on me.

2. It being a gift I don't have the receipt for the hoodie, which could cause issues.

3. Shipping again. For those wondering, I'm from Slovenia, Europe, so it is quite away from Canada.