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Have heard almost exclusively good things about EVGA's RMA process. Haven't needed that service myself but from what I've seen/heard they'll replace defective hardware without fighting you about it and the replacement is shipped quickly.


EVGA makes you pay return shipping, and turnaround time is 10-15 days in my experience, depending on how much money you want to spend on shipping.

I’ve exclusively used UPS ground for my evga returns, of which I did 5-10 over the past couple years.


No mini-ITX boards, though...:/ I suppose they are select in which products they choose to compete




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