You are missing the point. Stupid customers have the right to be stupid.
If you tell the hotel that you are offended by the bible in your drawer they will most likely apologize, remove the offending item, then either put it back when you are gone or simply leave it under the counter in case another nutter wants it back.
If you deal with 20 customers who are representative of the US as a whole, you will deal with about 1 who has been severely mentally ill in the last 12 months. 1% of the adult US population is APD (Antisocial Personality Disorder, which includes psychopaths, and could otherwise be refereed to as Asshole Personality Disorder). About 1% are schizophrenic. About 1% are autistic. And about 18% have had an anxiety disorder in the last 12 months (probably more if you are in New York), and quite a few are religious.
You can't worry about treading on toes. People will complain, unless you are more boring than IBM. When customers complain, you politely agree, attempt to help them, then forget what they said.
They have the right to be offended. Fortunately, we have to right not to care.
If you tell the hotel that you are offended by the bible in your drawer they will most likely apologize, remove the offending item, then either put it back when you are gone or simply leave it under the counter in case another nutter wants it back.
If you deal with 20 customers who are representative of the US as a whole, you will deal with about 1 who has been severely mentally ill in the last 12 months. 1% of the adult US population is APD (Antisocial Personality Disorder, which includes psychopaths, and could otherwise be refereed to as Asshole Personality Disorder). About 1% are schizophrenic. About 1% are autistic. And about 18% have had an anxiety disorder in the last 12 months (probably more if you are in New York), and quite a few are religious.
You can't worry about treading on toes. People will complain, unless you are more boring than IBM. When customers complain, you politely agree, attempt to help them, then forget what they said.
They have the right to be offended. Fortunately, we have to right not to care.