FWIW, my experiences with betterhelp were absolutely terrible. I had a therapist ghost me, and another one that would respond with answers so generic I would’ve been better off talking to a chatbot (I sort of suspect that’s what I was doing).
I am not surprised. I had to switch therapists a few times. Ultimately I started to remember my self care strategies and stopped seeing a therapist. Though the medicine is a big help.
I still believe that any therapist is better than none, because it forces you to do something, which will change the narrative from "it's hopeless" to " I'm working on it just haven't found the right match". That shift alone is worth the cost.