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I am a proud car enthusiast and I daily drive one of the latest Volkswagen models with the latest infotainment, they have removed all the physical buttons from the car.

VW's have always had reliability issues with their radio buttons for some reason. It was common for Mk6 or Mk7 GTIs radio power buttons to suddenly not work after a year or two. I am sure this is what caused the edict from on high to transition to their new disastrous infotainment. The thing is, nearly every company who went all in on touch, always had to backtrack at some point. (Like Honda in 2015)

Friend of mine who used to work as a SWE in an automotive company mentioned that one of the pesky issues when it came to developing a new car was the long pole of waiting on your vendor to give you test units of your interior hardware. I assume the push there is primarily coming from that issue as well as the cost savings they get.

The touch issues don't bother me insofar as how slow nearly all the units and interactions are within the car. Delays of 500ms after interaction are frankly unacceptable when it comes to operating anything at high speeds.

I would hate for the automotive industry to just completely focusing on iPadifing your commute rather than focusing on driver/passenger experience, but I assume thats the direction where we are headed regardless.



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