> Hey and thanks for checking out our product. I'd like to run a quick demo for you to show some cool features that we have. How can I contact you?
Maybe just do the video like what they asked for, so we can all make the assessment, instead of turning it into a greasy sales pitch. Not going to lie, this response put me off completely.
Responding to someone actively expressing interest in your product by offering them a demo definitely doesn't qualify as "turning it into a greasy sales pitch". They've clearly built the product to be a low touch experience so offering to run through it with someone is actually very pro-active of them.
> Responding to someone actively expressing interest in your product by offering them a demo definitely doesn't qualify as "turning it into a greasy sales pitch"
Direct contact introduces social pressure into what was previously a hands off window-shopping/product evaluation experience. If a person is expressly looking for a sales contact for 1-to-1 demos (e.g. after filling out a contact form), then that may be ok, but outside of that it certainly comes across pretty greasy.
The original comment was product & marketing feedback in general (suggestion to improve onboarding for all visitors), not a direct request for info solely for themselves. Replying with an offer of solving for them individually isn't in line with the intent of the original comment: it comes across as ignoring product feedback.
Fair enough the second reply stated the 1-to-1 demo would be quicker than creating a video, but the first reply gave no indication they'd take on board the video suggestion at all.
> They've clearly built the product to be a low touch experience
What makes you say that? If it was as clearly low touch as you say this thread would not exist.
Hey, I understand the reaction (I'm sure many of us do) but can you please go easier on people who are sharing their work? There's no need to call names and it's against both the HN guidelines and the Show HN guidelines:
Maybe just do the video like what they asked for, so we can all make the assessment, instead of turning it into a greasy sales pitch. Not going to lie, this response put me off completely.