Yeah - it needs to be clear to investors if the tech will scale as the business grows and if the tech has a good chance of improving if trained on a larger dataset or ML techniques improve generally.

Consumers should care about if a product is able to solve an AI-like problem that normally requires domain knowledge. Shouldn't care if done by ML, rules-based systems, or people. (Except perhaps may want assurance the product will continue to be able to support them as the customer scales.) Also should care about how the decision-making works.