Very well written. I 98% agree as a native. I love big form to confirm what I need to fill finally.

Some context:

* JR is separated for historical reason (national train's unions were terrible). It's hard to revert after all companies become public.

* People standing next to ATM are to avoid elders get scammed. Scamming elders by phone is a thing.

I'm curious. What is the 2% you feel differently about?

It's almost 100% except minor points, but it's long enough not to say 100%. It's like how most people never give a 5.0/5.0 rating on Tabelog.

I also like sites where I don’t have to click through a bunch of times. I remember when the first airlines websites were rolled out. One airline required five clicks to get to the flight status page. I am glad they abandoned that idea and put flight status on the first page.

I very much like how the article puts site design in the context of what the Japanese expect culturally and functionally. The site should reflect what the users needs are.