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Hindsight is 20/20. Before ChatGPT, chatbots had a lousy track record. Pretty much any such project run by bigtech had been cancelled due to PR issues ("Tay" etc).


MSFT got their fingers burned on Tay but were still willing to do a chatbot.

Google didn't even bother despite having all the tech in place.

and i can't believe I'm saying this but it seems microsoft has the ability to at least deliver innovation.




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