Labs stuff isn't fully supported, by definition, so IT admins generally don't want to deal with it. Experimental stuff isn't intended for paid business use which is meant to have higher standards of reliability.
They said they were using a personal Workspace account, not a paid business account. They're likely on a legacy Google Apps account, as am I, for having signed up using a custom domain name 15 years ago.
Just making a new account isn't a realistic option when you can't move over purchases, YouTube uploads, and the millions of other pieces of data tied to that account.
I'm not saying to migrate entire accounts, just to use a free personal account if you want to try these new Labs products or features. Nobody's stopping you from doing that, and it's really easy to handle multiple Google accounts in Chrome or Firefox.
And if experimental things take off they can get integrated into the Workspace versions intended for business.
Labs stuff isn't fully supported, by definition, so IT admins generally don't want to deal with it. Experimental stuff isn't intended for paid business use which is meant to have higher standards of reliability.