Fair enough, I wasn't thinking about expensive one-off purchases.
Still don't get why they need a website. An out of date menu showing prices from the 2010s, I guess? Just look them up along with reviews on Google Maps or Yelp and call them to order the cake. But hey what do I know, I've only done it dozens of times... this past year alone.
Instead of me trying to explain it to you, maybe just try it yourself.
You saying "I've never needed this and I never tried it, so I don't understand why anyone else would" isn't exactly a robust argument. In fact, why would I bother listening to your opinion on a feature you've never even tried? Most websites have info about hours, prices, products, FAQs that are up to date. Your mental model of what's in a website is wildly off, especially in 2023 when everyone's on social media.
Still don't get why they need a website. An out of date menu showing prices from the 2010s, I guess? Just look them up along with reviews on Google Maps or Yelp and call them to order the cake. But hey what do I know, I've only done it dozens of times... this past year alone.