My anecdote about this is a case where I was an external consultant in a company.
The management decided to base bonuses on "number of open tickets assigned to a person measured on day X". Smaller being better.
(Un)surprisingly I got a bunch of tickets assigned to me on day X-1 and they were reassigned on day X+1. I didn't mind, since my bonuses were determined by customer satisfaction =)
The management decided to base bonuses on "number of open tickets assigned to a person measured on day X". Smaller being better.
(Un)surprisingly I got a bunch of tickets assigned to me on day X-1 and they were reassigned on day X+1. I didn't mind, since my bonuses were determined by customer satisfaction =)