> They're known for having a very open return policy
Since 2013 it appears to be a one-year return policy. That's shorter than the warranty on most of their clothing brands (basically "forever" excepting long underwear), and about equal to warranty on most of their footwear brands.
For "vectorizing" returns-- e.g., dealing with multiple pieces of clothing/gear-- it's probably quite convenient to be able to return a bunch of stuff at once to an REI physical location.
For a single item exchanges or replacements, it's probably just as easy going through the vendor's warranty form on their website. In fact, most of those companies have stellar customer service on the phone.
And I do mean stellar. Like, imagine the exact opposite of Gmail's tech support. Honestly, if you have a broken zipper on a recent Patagonia jacket or a cracked buckle on an Osprey pack, call their customer support and enjoy the maximally productive humane conversation with someone who is truly interested in helping you, the customer of their company. It may restore your faith in humanity (though potentially at the risk of making you question your line of work in ad tech, so be warned...)
Since 2013 it appears to be a one-year return policy. That's shorter than the warranty on most of their clothing brands (basically "forever" excepting long underwear), and about equal to warranty on most of their footwear brands.
For "vectorizing" returns-- e.g., dealing with multiple pieces of clothing/gear-- it's probably quite convenient to be able to return a bunch of stuff at once to an REI physical location.
For a single item exchanges or replacements, it's probably just as easy going through the vendor's warranty form on their website. In fact, most of those companies have stellar customer service on the phone.
And I do mean stellar. Like, imagine the exact opposite of Gmail's tech support. Honestly, if you have a broken zipper on a recent Patagonia jacket or a cracked buckle on an Osprey pack, call their customer support and enjoy the maximally productive humane conversation with someone who is truly interested in helping you, the customer of their company. It may restore your faith in humanity (though potentially at the risk of making you question your line of work in ad tech, so be warned...)