The fact that they're willing to absorb that risk is a strong signal they're solving a real problem. It's been a while since I've worked somewhere with on-prem hardware, but I remember long build-outs, unhelpful vendors: A RAID card firmware bug bricked our SAN. Our extremely expensive support contract gave us front-row seats to finger-pointing between the card manufacturer and Dell but ultimately no solution was provided to us. Our IT director, who was absolutely furious, basically had to twisted Dells arm to get them to send us replacement hardware. Whole thing was a giant fiasco.
This is the secret none of those existing vendors (Dell, Lenovo, HP, etc) are willing to tell you: They have very limited technical expertise on what they sell you and outside of some specialized troubleshooting they can do, they'll defer to their vendors. The understanding is that you've got the intellectual horsepower on staff to cope with their various shortcomings.
This is the secret none of those existing vendors (Dell, Lenovo, HP, etc) are willing to tell you: They have very limited technical expertise on what they sell you and outside of some specialized troubleshooting they can do, they'll defer to their vendors. The understanding is that you've got the intellectual horsepower on staff to cope with their various shortcomings.