> That's the same premise as with all "turn-key" solutions. If it didn't come with software support, it wasn't really turn-key.
Just about any company will sell your company a support contract.
The more interesting question is, can they back it up with action when push comes to shove? I suspect most people have plenty of stories of opening support tickets with big name vendors that never get resolved. And through the grapevine you find out that they won't fix it because they can't fix it. They might not even have access to the source code or anyone on staff who has a clue about it because it came from who knows where. Sales is happy to sell you the support contract but it doesn't mean your problems can be fixed. BTDT.
From listening to the Oxide podcasts, my impression is that Oxide actually can technically fix anything in the stack they sell, which would make them vastly different from Dell et.al.
Skill-wise, yes for sure (except perhaps for storage -- I haven't heard them talk about that much). Bandwidth wise, though?
I used to work for a company targeting Fortune 500s. At that level of spend, when a client had a problem, somebody got on a plane. Only a fraction of those problems escalated all the way to R&D, which is where Oxide skills are. That's where VMWare etc are hard to beat.
The premise is that the bandwidth needed will be orders of magnitude less, because the engineering will be orders of magnitude better. The opportunity makes sense as we've long been climbing up the local maximum peak of enterprise sales driven tech behemoths built on a cobbled together mix of open source and proprietary pieces held together with bubblegum.
Can an engineering first approach break into the cloud market? Hard to say as enterprise sales is very powerful, and the numerous "worse is better" forces always loom large in these endeavours. That said, enterprise sales driven companies are fat, slow and complacent. Oxide is lean and driven, and a handful of killer use cases and success stories is probably enough to sustain them and could be the thin end of the wedge on long-term success. We can hope anyway.
Just about any company will sell your company a support contract.
The more interesting question is, can they back it up with action when push comes to shove? I suspect most people have plenty of stories of opening support tickets with big name vendors that never get resolved. And through the grapevine you find out that they won't fix it because they can't fix it. They might not even have access to the source code or anyone on staff who has a clue about it because it came from who knows where. Sales is happy to sell you the support contract but it doesn't mean your problems can be fixed. BTDT.
From listening to the Oxide podcasts, my impression is that Oxide actually can technically fix anything in the stack they sell, which would make them vastly different from Dell et.al.