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The IRS documentation also says to ask the "responsible person" so if someone approached the public office with the intention of interacting with the responsible person and they were unavailable, and the person spoken with essentially "took a message" how does that not basically conclude the submission of the request?

I also infer that the clock starts upon the scheduled viewing, not automatically once the request was made, but I could be missing a nuance.[1] Specifically, " Timely Response to Requests".

[1] https://www.stayexempt.irs.gov/se/files/downloads/Required_D...



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