...I'm sorry; are you saying that it sucks more for the poor Google employees (making mad bank, by the way) because they have to deal with knowing there are angry customers out there that they don't have to interact with anyway because Google outsources that kind of support to community forums...

...than for people who lost months worth of work because they trusted, in good faith, that the platform Google promotes as being a great place to keep your data safe, would keep their data safe?