Doesnt' that apply to peer-to-peer support forums? Like, if I create a Hotmail Account and use it to post to https://answers.microsoft.com/en-us to reply to every comment "I'm an official Microsoft representative, you're our 10-millionth question and you just won a free Surface! Please contact customer support for details."
Would that be their fraud or mine? They created answers.microsoft.com to outsource support to community volunteers, just like how this Chevy dealership outsourced support to a chatbot, allowing an incompetent or malicious 3rd party to speak with their voice.
thats impersonation of an employee or otherwise representative of the entity, and would be ultimately not be Microsoft's issue, but that of the person doing the impersonation.
Since they aren't employed by Microsoft, they can't substantiate or make such claims with legal footing.
I'm sure there are other nuances too that must be considered, however on the face of it, if a Chatbot is authorized for sales and/or discussion of price, and makes a sales claim of this type (forced or not) then its acting in reasonable capacity, and should be considered binding
Would that be their fraud or mine? They created answers.microsoft.com to outsource support to community volunteers, just like how this Chevy dealership outsourced support to a chatbot, allowing an incompetent or malicious 3rd party to speak with their voice.