There's a point where the phone becomes similar to infrastructure, and allowing a single market actor to charge 30% tax on anyone using the roads, for any business conducted where someone took a road to get there, is ridiculous.
I'm not saying the App Store is infrastructure-like. But the market share of Apple is so large, and it's quasi-impossible to conduct consumer business without being required to have a native app... that it's starting to be infrastructure-like.
Can a viable B2C online business exist without being present via a native app? It seems untenable due to consumer expectations. Consumers also expect to be able to drive to coffeeshops, yet road providers don't charge 30% taxes on coffeeshop revenues.
It’s no surprise countries like india are indeed treating phones as infra, with their whole government stack centered around smartphones.
You’re forced to have and use one, but in return you get free transactions, strong identity and various other perks. It _is_ a monopoly, but the monopoly is the government so everyone has a say on how its run and audited. It’s still strange to me how the states allows private companies to do things the at should be public goods/services.
I'm not saying the App Store is infrastructure-like. But the market share of Apple is so large, and it's quasi-impossible to conduct consumer business without being required to have a native app... that it's starting to be infrastructure-like.
Can a viable B2C online business exist without being present via a native app? It seems untenable due to consumer expectations. Consumers also expect to be able to drive to coffeeshops, yet road providers don't charge 30% taxes on coffeeshop revenues.