> it goes down for a little while and we have zero information on why or how
We have more than zero information. They applied a change and it didn’t work on some set of their hardware so they reverted it. That is not much information but also not zero.
> that’s simply inexcusable
If your contractual SLAs were violated take it up with the billing department.
> If this is such a socially impacting technical change we should be ripping it to pieces to understand exactly how it works.
And people are doing that. Not by complaining when the corp are not sufficiently forthcomming but by implementing their own systems. That is how you have any chance of avoiding the dystopian corporatist future you mention.
We have more than zero information. They applied a change and it didn’t work on some set of their hardware so they reverted it. That is not much information but also not zero.
> that’s simply inexcusable
If your contractual SLAs were violated take it up with the billing department.
> If this is such a socially impacting technical change we should be ripping it to pieces to understand exactly how it works.
And people are doing that. Not by complaining when the corp are not sufficiently forthcomming but by implementing their own systems. That is how you have any chance of avoiding the dystopian corporatist future you mention.