Yup. A few years ago I bought a $1500 sofa from I think BluDot? It was trash. It rocked back and forth on a flat, level floor because the legs weren't all the same length. One of the legs was already cracked when it was delivered (independent from the different lengths problem). And the cushions were absurdly hard, but also too soft. I didn't take the cushions apart to see what was going in there but it felt like you were sitting on a wooden board with a way-too-soft spring underneath. They offered a 10-day return policy, and what do you know, when I requested a return on day 2 and then again on day 5 and then again days 6,7,8,9,10,11 ... they just didn't respond, until eventually like a month later I managed to get someone on the phone and they told me the 10day window had already elapsed so no backsies. When I left a bunch of 1star angry reviews calling them a fraud on every website I could think of, someone hired some mover-on-demand service and an old minivan showed up at my house to take it away. The mover didn't know where they were supposed to take it to. I gave them the store address where I bought it. What an absolute trash company.

Years later I spent $3500 on a sofa from Design Within Reach and it's terrific.