You said "I’m going to guess that you need to have an Enterprise contract to be a business of certain categories".

If that was the problem, this issue wouldn't be relevant to most people.

When you switch to "they can terminate anyone", and they act this rashly and unexpectedly, that means anyone needs to live in fear.

But that’s the norm for SaaS products, especially when you don’t have an enterprise contract where termination procedures are more robust.

So nobody is going to live in fear when cloudflare has the exact same TOS policy as everyone else.

The "and" is very important. The TOS is standard. Cutting paying customers out of your infrastructure so quickly when they haven't done something egregious is not standard.

Yeah, but "gardening" matches too. So are you proposing that gambling sites and gardening sites have the same level of risk?

No, but I am saying that OP’s company has a combination of risk and likely overuse of services from being a global gambling website.

Being a gambling website makes you an outsized target for attacks.

OP basically wanted to run DraftKings from the small business plan and CF understandably didn’t care to deal with a loss-leading customer like that.