The government could fix this issue. The problem is, the people who care about this (regular taxpayers) don’t matter. Or rather, people who care about getting this fixed haven’t shown themselves to be a significant voting block.

I recommend anyone who calls their representatives to get their situation sorted out include “propose or vote for legislation to fix this or I will not vote for you” as an ultimatum. If you’re going to vote for them either way (or not vote for them either way) then it makes no difference if they fix the problem or not.