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> They could strong-arm recalcitrant customers, but they don't.

They really can't. When the customers have to redo their stack, they might do that in a way that doesn't need Microsoft at all.



These customers wouldn't be able to do that in time frames measured in anything but decades and/or they would risk going bankrupt attempting to switch.

Microsoft has far more leverage than they choose to exert, for various reasons.




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