Agree. I'm no fan of Google but when you are in the business of enforcing what amount to fuzzy (some would say arbitrary) rules you're going to let some crap slip by, and reject some innocent apps. It's these two tails though that will get the headlines.
To be sure, they should be called out for abuses on both sides of the equation, but it's understandable that it's going to happen.
The criticism seems to not be that they make mistakes, but rather that when they do, they don't care about or deal with the fallout.
Everybody is fallible, and that's okay, but only if you own up to it and fix it and make the victims of it whole. If you don't do that, you're fallible and an asshole.