Yes and no. What do you mean by force. From my comment I use it the everyday way, not literal.
Yes, I can go to the laundry mat a quarter mile away or 3 miles away and pay cash. Both of which I need to be on site the entire time or I can expect my laundry to be taken or someone else to stop my machine and replace my clothes with theirs... But if I want to use the ones that are in the same building or the same complex that I live in, yes, I must use the app. As annoying as it is, there are worse options... It's just that a handful of undergrads could make a better app during a hackathon. Ones who know what a sort function is and maybe even caching!
Once they even tried to steal $20 from me. It double processed. I sent them the log from the app and showed them my bank record. They said they didn't see it. I sent the docs again and threatened a clawback. They said they didn't see it. So yeah, I made a clawback. I wonder how often that strategy works considering who their target customers usually are
I guess there's a third option. As mentioned, the API was exposed. Someone used this in my complex to set all the machines to free (I understand this has happened several places across the country given news and Reddit). I guess I could also send POST requests and pay that way.
There are technically options, but there is no option that is not exceptionally bad. I mean the bar is low to make me happy. We live in a world where my computer can talk to me in a fairly realistic voice while simultaneously to do laundry I have to wait several minutes trying to reload an app to just fucking pay. Something that could be solved with a typical tap to pay (they even have Google and Apple pay in the app! But you gotta prepay in fixed amounts. The machines also have NFC but it's not enabled)
Why can’t they? You technically have a choice to go elsewhere to do your laundry or to eat. It’s shitty and probably a long term negative but it isn’t anywhere close to illegal.
People should be allowed to set the rules corporations have to agree to to be allowed to do business near them. "Can't require a phone to purchase things" is a perfectly reasonable such rule... And in some states is a real one.
