Once you live to a certain age, you realize this is true about everything in your life.

I'm increasingly thinking of customer product relations in terms of giving treats to your users.

The moat and stickiness concepts are ok, but "candy store" is more fruitful.

Of course what constitutes candy is different for every product and you need to understand your customers to know what "flavors" they want

I got charged by Squarespace the other day, and it immediately raised red flags—I've never done business with them before.

Then it clicked: this was for an old domain I’d purchased through Google Domains. I knew Google had sold its domain business to Squarespace, but in the moment, I’d completely forgotten about it.

Oh well.