Remote: Yes
Willing to relocate: No
Technologies: Technical writing, Knowledge management, XML, DocSys, HTML, Markdown, bash, PowerShell, SQL
Résumé: https://www.dropbox.com/scl/fi/vou9f9gwqzvn8rmjf7seq/Steve_Fassmann-resume-General.pdf?rlkey=f9wvafvjhq6iujqyl9pjuihix&dl=0
LinkedIn: https://www.linkedin.com/in/stephan-fassmann/
Email: stephan dot fassmann at gmail
I have experience as an electronics engineer, an IT professional, and now I have added technical writing to my skills.
Something I have learned is that good documentation is a massive force multiplier. It allows others to up-skill quickly. By building a knowledge base for the support team I reduced call times by 40%. By incorporating the most frequently asked questions of customers into the documentation I was able to reduce support calls by 60%. By collaborating with devs, QA and support we found how to increased system performance by 42x.
You need a Technical Writer. You have developers that have trained extensively to talk to computers often in multiple languages. And it is hard enough to write documentation for other developers. Asking them to create documentation talking to users, system administrators, DevOps and management are even more dialects because they speak in their own jargon, and it costs a lot of their very expensive time.
I know technology, hardware, software, firmware and more. In tech, medical, aerospace, automotive and IT industries. I can do the translating for developers so they can concentrate on making the hard stuff.
I also know user experience (UX) I can guide you to make better user interfaces and keep you from making those mistakes that cripple many products.
Something I have learned is that good documentation is a massive force multiplier. It allows others to up-skill quickly. By building a knowledge base for the support team I reduced call times by 40%. By incorporating the most frequently asked questions of customers into the documentation I was able to reduce support calls by 60%. By collaborating with devs, QA and support we found how to increased system performance by 42x.
You need a Technical Writer. You have developers that have trained extensively to talk to computers often in multiple languages. And it is hard enough to write documentation for other developers. Asking them to create documentation talking to users, system administrators, DevOps and management are even more dialects because they speak in their own jargon, and it costs a lot of their very expensive time.
I know technology, hardware, software, firmware and more. In tech, medical, aerospace, automotive and IT industries. I can do the translating for developers so they can concentrate on making the hard stuff.
I also know user experience (UX) I can guide you to make better user interfaces and keep you from making those mistakes that cripple many products.