SEEKING WORK An experienced Technical Writer and User Experience designer. Resume https://www.dropbox.com/scl/fi/f2pyhgz8dk02nvyue7nkh/Steve_F... Portfolio: www.sfassmann.wordpress.com/portfolio Documentation can reduce the interest rate on your technical debt. By writing down the design philosophy of why we are making this? What problem it is trying to solve? What it is supposed to do? The code tells use the how, but the rest gives us the necessary context to grok the system and resolve bugs faster. I improved the documentation clarity of how systems are setup and used that reduced support calls by 60%, built out knowledge bases that reduced support call duration by 40%, and provided recommendations to developers about the user experience that eliminated entire classes of common failures by making it clear what the user was supposed to do and added data safety features that prevented server crashes.