I have worked at places that prioritized the wrong customer and ended up with a product that was tuned to work only for the ones who won’t pay more than what we originally offered the product for. Even inflation adjusted I’m sure it was less than $12M. You have to watch what your costs per year end up being for that check you got three years ago. The VCs will notice when they look at your books.
That’s all true, but it works both ways. I’ve also been at a place that stuck to its plans rather than incorporating customer feedback and requests. You haven’t heard of it, and that’s why.
I guess my main point is that you have to always be making the right thing. Sometimes that changes, and you have to be ready to pivot quickly.
